Customer Help
Our team is always here to assist.
Orders and Shipping
Common purchase queries answered
Hulme Vapes offers two delivery options to suit every customer.
Royal Mail Tracked 24: Typically arrives within 24 hours, though in rare cases it may take up to 72 hours depending on Royal Mail’s network.
Royal Mail Tracked 48: Usually delivered within 48 hours, but please allow up to five working days during peak times or postal delays.
Every parcel is securely packed and shipped promptly to ensure customers receive their vapes without unnecessary delays.
Creating an account is simple. Customers can visit the My Account page and register using a valid email address. Once the account is created, they can easily view past orders, track current deliveries, and manage their saved details.
Once a parcel has been dispatched, Hulme Vapes is unfortunately unable to change the shipping address. However, while placing an order, customers can update their shipping information during the checkout process before completing payment.
To avoid issues, it’s recommended to double-check all delivery details prior to confirming an order.
As soon as an order is shipped, Hulme Vapes sends a Royal Mail tracking number via email & Text Message. Customers can use this number on the Royal Mail website to monitor the progress of their parcel in real time until delivery.
No. Hulme Vapes values customer privacy and security above all else. Payment details are never stored or accessible to staff. All transactions are processed through secure, encrypted gateways that comply with PCI DSS standards.
Yes. All products sold by Hulme Vapes include 20% VAT, as required by UK law. Prices displayed on the website are fully inclusive of VAT for complete transparency.
At present, Hulme Vapes ships only within the United Kingdom. This ensures that all products comply with local regulations and that orders are delivered quickly and securely.
In most cases, all items are shipped together in a single secure package. However, during busy periods or if certain items are stocked in separate fulfilment centres, Hulme Vapes may occasionally send parcels in parts. Customers will always be notified if their order is split into multiple shipments.
Returns and Exchanges
If you need to swap an item
Hulme Vapes is committed to ensuring every customer is completely satisfied with their purchase. Full details of the store’s returns and warranty policy can be found here:
👉 View our Warranty and Returns Policy
This page explains eligibility for returns, timelines, and the process for sending items back to our team.
If an incorrect item has been received, please contact the Hulme Vapes support team within 48 hours of delivery.
To help resolve the issue quickly, please email an image of the item received along with your dispatch note (included inside the parcel) to [email protected].
Once verified, the correct item will be arranged promptly in line with our returns policy.
If a parcel appears damaged on arrival, please take clear photographs before opening the packaging.
In the rare event an order is damaged during transit, Hulme Vapes will work with Royal Mail to file a claim for damages. Please retain all packaging and contact support with the images and your order number so the issue can be resolved efficiently.
Once your return request has been approved by the Hulme Vapes team, you can post the item via your nearest Post Office.
Ensure the parcel is securely packaged and that the returns authorisation reference is clearly included inside or on the package to avoid any processing delays.
For any queries, customers can reach out to the Hulme Vapes support team via email at [email protected].
Please note that during busy periods, we may take up to 48 hours to respond.
Our team is available Monday to Friday, 10:00am – 6:00pm, to assist with order questions, product guidance, and general account support.
If an incorrect shipping address was entered at checkout, please contact Hulme Vapes immediately via email.
Once an order has been dispatched, Royal Mail cannot intercept or redirect the parcel.
If the address does not exist, the parcel will be returned to Hulme Vapes automatically. In that case, the customer will be required to cover the cost of a new postage label for redelivery.
Orders can be cancelled or changed prior to dispatch by contacting Hulme Vapes support.
Once an order has been shipped, it cannot be cancelled. However, customers may return eligible items in line with our returns policy.
Please note:
The customer is responsible for the return postage cost, and
The original shipping fee will not be refunded.
All returned products must be unopened, unused, and in brand-new condition as originally dispatched.
At present, Hulme Vapes does not offer a pre-order service for items that are out of stock.
Customers are encouraged to check back regularly, as popular vape kits, coils, and flavours are restocked frequently.
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