All of our stock is delivered via Royal Mail and we aim to have items that are purchased via the store before 12pm Monday to Friday are sent out for delivery the same day. Any items purchased on the store after 12pm are sent out for delivery on the next working day. We endeavour to dispatch all orders placed before this time on the same day (Monday to Friday) however due to the amount of orders placed (especially during holidays, events and weekends) this may not always be possible.
Here are the various delivery services we use to get your vapes orders straight to your door.
All orders to the UK mainland are sent by Royal Mail or DPD depending on the weight of the parcel.
The various delivery options and prices available at check-out are:
- Royal Mail Tracked 24
- Royal Mail Tracked 48
- Free Delivery | Tracked 48 – This option is automatically available when you spend over £30+.
- Free Delivery | Tracked 48 – Available with a Free Delivery Coupon Code Offer.
- Free Delivery | Tracked 24 – Available with a Free Delivery Coupon Code Offer.
We do not offer delivery on Sundays or Bank Holidays.
Orders to Northern Island, Scottish Highlands and the Channel Islands will be sent by Royal Mail.
Notes made at the checkout concerning delivery requests can’t be relayed and won’t be seen by the delivery drivers. This order notes facility is just to let us know of anything specific to do with your order.
If your order hasn’t arrived within the specified time frame shown for the delivery method chosen then please contact us within 10 days of the date we dispatched your order so we can investigate with the relevant handler. Unfortunately, we are unable to investigate or replace any missing deliveries notified to us after 10 working days.
If there is a discrepancy with your delivery, please contact us immediately so we can help resolve any issues.