Elux Legend 8000 Now In
Up to 8,000 Puffs
Elux 8k Kits £7.99
Elux 8k Refill Pods £6
Any 4 Elux 8k Pods £20
1000mAh USB-C Digital DisplayContact Hulme Vapes: We Are Here to Help
Got a question about an order, a product, a return or anything else? The Hulme Vapes team answers every message personally from our Manchester shop. Email is the fastest route, the contact form below reaches the same inbox, and if you are local you are welcome to walk in and ask us face to face. Everything on this page, from opening hours to dispatch cut-offs, is kept current so you can find the answer before you need to write to us.
Maximum email response time
Same-day dispatch cut-off, Monday to Friday
Shop open 10am to 6pm, six days a week
Ways to Contact Hulme Vapes
Pick whichever channel suits you. All three reach the same small team, so you will never be passed around.
Hulme Vapes Opening Hours
We are open six days a week. Email support runs on weekday hours; the shop is also open on Saturdays.
| Day | Shop | Email support |
|---|---|---|
| Monday to Friday | 10:00am to 6:00pm | 10:00am to 6:00pm |
| Saturday | 10:00am to 6:00pm | Messages answered next working day |
| Sunday and Bank Holidays | Closed | Messages answered next working day |
Orders placed on the website outside these hours are queued and dispatched on the next working day, so a Sunday evening order leaves us on Monday.
Visit the Hulme Vapes Shop in Manchester
Hulme Vapes started as a shop before it was a website, and the counter is still the best place to get advice. At 3 Hulme High Street, a short walk from Manchester city centre, you can try flavours, compare kits in hand, ask about coil and pod compatibility, and buy the same products listed online at the same prices. Click and collect orders can be picked up here during opening hours.
Address
Hulme Vapes (UK) Ltd, 3 Hulme High Street, Manchester, M15 5JR
What to bring
Photo ID if you look under 25, and your order number or dispatch note for any collection, exchange or warranty query.
Send Hulme Vapes a Message
Fill in the form and the team will reply within 48 hours on working days. For urgent queries email [email protected] directly.
Dispatch and Delivery Cut-Off Times
Most contact we receive is about delivery, so here is how dispatch works before you ask.
Step 1: Order before 12pm
Orders placed before noon on a working day are dispatched the same day by Royal Mail Tracked.
Step 2: Choose your speed
Royal Mail Tracked 24 typically arrives next day (allow up to 72 hours). Tracked 48 usually takes two days (allow up to five working days at peak times).
Step 3: Fridays and Bank Holidays
Orders placed after 12pm on Friday leave on the following Monday. There are no dispatches on Bank Holidays.
Step 4: Track your parcel
Once shipped, your Royal Mail tracking number arrives by email and text so you can follow the parcel in real time.
Full details, including free delivery over £50, are on the delivery information page.
Orders and Delivery Questions
How long does it take to receive my order?
We offer two Royal Mail options. Tracked 24 typically arrives within 24 hours (allow up to 72 hours). Tracked 48 usually delivers within 48 hours (allow up to five working days during busy periods). Every parcel is securely packed and dispatched promptly.
How do I track my order?
As soon as your order ships we send a Royal Mail tracking number by email and text message. Use it on the Royal Mail website to follow your parcel in real time.
Can I change or cancel an order after submitting it?
Orders can be cancelled or changed before dispatch, so contact us as soon as possible. Once shipped, an order cannot be cancelled, but eligible items can be returned in line with our returns policy. Return postage is the customer's responsibility and the original shipping fee is non-refundable.
What if I entered an incorrect shipping address?
Contact us immediately. Once dispatched, Royal Mail cannot redirect parcels. If the address does not exist the parcel returns to us and a new postage label is needed for redelivery, at the customer's cost.
Will my items arrive in one package?
In most cases yes. During busy periods, or where items are held in separate locations, we may occasionally send more than one parcel. You will always be told if your order is split.
Do you ship outside the UK?
We ship within the United Kingdom only. This keeps every product compliant with local regulations and means orders arrive quickly and securely.
Do your prices include VAT?
Yes. All products include 20% VAT as required by UK law, and the prices shown on the website are fully inclusive.
Returns, Accounts and Support Questions
What is your returns policy?
We want every customer to be completely satisfied. Eligibility, timelines and the returns process are set out on our Warranty and Returns page, linked at the bottom of this page.
I received the wrong item. What should I do?
Contact us within 48 hours of delivery. Email a photo of the item received along with your dispatch note to [email protected] and, once verified, we will arrange the correct item promptly in line with our returns policy.
My order arrived damaged. What do I do?
Photograph the damage before opening the packaging, keep all packaging, and contact us with the images and your order number. We will work with Royal Mail to file a claim and resolve it quickly.
Do you store my card details?
No. We never store or have access to your payment details. All transactions run through secure, encrypted gateways that comply with PCI DSS standards.
How do I create an account?
Visit the My Account page and register with a valid email address. You can then view past orders, track deliveries and manage your saved details.
How do I get customer support?
Email [email protected] or use the form on this page. The team is available Monday to Friday 10am to 6pm and aims to reply within 48 hours. For product advice you are also welcome in store at 3 Hulme High Street, Manchester.
Before You Contact Us: What to Include
A complete first message usually means a one-reply answer. These are the details that let us act straight away.
Please include in your message
- Your order number (on your confirmation email and dispatch note) for any order, delivery or returns query
- Photos of the item, the packaging and the dispatch note for wrong, damaged or faulty item reports, sent within 48 hours of delivery
- The full product name and flavour or colour when asking about stock, compatibility or restocks
- The email address you used at checkout, so we can find your account quickly
Why Customers Contact Hulme Vapes with Confidence
The people answering your email are the people behind the counter at 3 Hulme High Street.
Founded by a Biomedical Science graduate with years in the vape trade: real answers on coils, strengths and compatibility.
Every message is read and answered in Manchester, within 48 hours on working days.
Same-day dispatch before 12pm, Royal Mail Tracked, free over £50.
Hulme Vapes (UK) Ltd Company Details
| Registered name | Hulme Vapes (UK) Ltd, registered in England and Wales |
|---|---|
| Company number | 12660734 |
| VAT number | GB475358654 |
| Registered address | 3 Hulme High Street, Manchester, M15 5JR |
| [email protected] |
All prices on hulmevapes.co.uk include 20% VAT as required by UK law.
Age Verification and Responsible Vaping Support
Hulme Vapes sells to adults aged 18 and over only. Every online order passes through age verification at checkout, and in store we ask for photo ID from anyone who looks under 25. If you contact us about a product, we may ask you to confirm your age before we can help. As with all nicotine-containing products, vaping products carry a risk of nicotine dependency and may cause irritation for some users; they are intended for existing adult smokers and vapers. If you are unsure which nicotine strength suits you, our nicotine strength guide is the place to start, and the team will happily talk it through by email or in store.
Age Restriction
- All products are strictly for ages 18 and over. Age verification is required at checkout.
- Keep vaping products and e-liquids away from children and pets.
Still Need Help from Hulme Vapes?
If the answers above have not covered your question, drop us an email at [email protected] or use the form on this page, and we will reply within 48 hours on working days. Include your order number if it is about an order, and a photo if it is about an item. For anything urgent during opening hours, calling into the shop at 3 Hulme High Street is the quickest way to get it sorted.
Useful Hulme Vapes Pages
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