We're here to help you
Got a question about your order, a product, or anything else? Reach out to the Hulme Vapes team and we'll get back to you as quickly as we can.
Ways to contact us
Email is the fastest way to reach our support team. We're also available in-store if you're local to Manchester.
Email Support
Send us a message and we'll reply within 48 hours. Our team is available Monday to Friday, 10am – 6pm.
Visit Our Store
We'd love to see you in person. Pop into our Manchester shop for expert advice, product demos, and same-day purchases.
3 Hulme High Street
Manchester, M15 5JR
Opening Hours
Visit us or contact us during opening hours. We're open six days a week to help you find the right products.
Monday – Friday
10:00am – 6:00pm
Saturday
10:00am – 6:00pm
Order cut-off times
We dispatch quickly so your order arrives as fast as possible.
Order before 12pm Noon
Place your order before noon on any working day and it will be dispatched the same day via Royal Mail Tracked.
Choose your delivery speed
Royal Mail Tracked 24 — typically arrives next day, allow up to 72 hours.
Royal Mail Tracked 48 — usually 48 hours, allow up to 5 working days during peak periods.
Friday orders & Bank Holidays
Orders placed after 12pm Noon on Friday will be dispatched the following Monday. No dispatches on Bank Holidays.
Tracking your parcel
Once your order ships, you'll receive a Royal Mail tracking number by email and text message so you can follow your parcel in real time.
Hulme Vapes (UK) Ltd — Company Details
Registered in England & Wales. Company No: 12660734 | VAT No: GB475358654
Registered address: 3 Hulme High Street, Manchester, M15 5JR.
All prices include 20% VAT as required by UK law.
Orders & delivery questions
Everything you need to know about placing and tracking your order.
We offer two Royal Mail options. Tracked 24 typically arrives within 24 hours (allow up to 72 hours). Tracked 48 usually delivers within 48 hours (allow up to 5 working days during busy periods). Every parcel is securely packed and dispatched promptly.
As soon as your order ships, we'll send a Royal Mail tracking number by email and text message. Use this number on the Royal Mail website to follow your parcel in real time.
Orders can be cancelled or changed before dispatch — contact us as soon as possible. Once shipped, an order cannot be cancelled; however, eligible items can be returned in line with our returns policy. The customer is responsible for return postage and the original shipping fee is non-refundable.
Contact us immediately if you notice an error. Once dispatched, Royal Mail cannot redirect parcels. If the address doesn't exist, the parcel will be returned to us and the customer will need to cover the cost of a new postage label for redelivery.
You can update your shipping address during checkout before completing payment. Once a parcel has been dispatched, we're unable to make changes, so please double-check your address before finalising your order.
In most cases, yes — all items ship together. During busy periods or if items are held in separate fulfilment locations, we may occasionally send multiple parcels. You'll always be notified if your order is split.
We currently ship within the United Kingdom only. This ensures all products comply with local regulations and that orders arrive quickly and securely.
Yes. All products include 20% VAT as required by UK law. Prices shown on the website are fully inclusive of VAT.
Returns, accounts & other queries
More detailed help on returns, account management, and payment security.
We want every customer to be completely satisfied. Full details of our returns and warranty policy — including eligibility, timelines, and the returns process — can be found on our Warranty & Returns page.
Please contact us within 48 hours of delivery. Email a photo of the item received along with your dispatch note (included in your parcel) to [email protected]. Once verified, we'll arrange the correct item promptly in line with our returns policy.
Take clear photographs of the damage before opening the packaging. Keep all packaging and contact us with the images and your order number. We'll work with Royal Mail to file a claim and resolve the issue efficiently.
No. We never store or have access to your payment details. All transactions are processed through secure, encrypted gateways that comply with PCI DSS standards.
Visit the My Account page and register with a valid email address. Once registered, you can view past orders, track deliveries, and manage your saved details with ease.
Email us at [email protected]. Our team is available Monday to Friday, 10:00am – 6:00pm, and we aim to reply within 48 hours. For product advice, you're also welcome to visit us in-store at 3 Hulme High Street, Manchester.
Contact us directly
Fill in the form below and our team will get back to you within 48 hours. For urgent queries, email us directly at [email protected].
Can't find what you're looking for?
Drop us an email and our team will get back to you within 48 hours. We're happy to help with anything — orders, products, or general advice.
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